Question 1

WHO IS FASTNET AIR FIBER?

Accepted Answer

Fastnet Air Fiber is an ISP that allows you to have fast, reliable and unlimited internet access from the comfort of your home or business . Once registered you will be given a Wi-Fi router and/or a rooftop dish if you are in our wireless only area or a Xpon Router if your are in our fiber area that will enable you to have acess to both wireless and cabled internet access.

Question 2

WHAT ARE THE AVAILABLE INTERNET PACKAGES?

Accepted Answer

Our available internet packages are based on your needs, View our home page for a service that may best serve your needs

Question 3

HOW DO I SUBSCRIBE TO FASTNET AIR FIBER SERVICE?

Accepted Answer

Give us a call on +254711466396 or +254729008434 or email info@fastnetairfiber.com to get in touch with a customer service representative.

Question 4

HOW DO I PAY FOR THE SERVICE?

Accepted Answer

You will be assigned a unique customer ID that you will use as the account number when paying using our m-pesa paybill 4001587. If you don't remember your customer ID contact +254711466396 or +254729008434 or email info@fastnetairfiber.com

Question 5

HOW DO I GET ASSISTANCE IN CASE I HAVE QUERIES, ISSUES OR COMPLAINTS?"

Accepted Answer

For assistance , please call +254711466396 or +254729008434. You can also email us at info@fastnetairfiber.com

Question 6

DO YOU GUARANTEE ANY OF THE SPEEDS YOU PROVIDE?

Accepted Answer

Yes we do, we guarantee 80% of the speeds at all for home and business internet. Dedicated services we guarantee 100% of the speed

Question 7

WHAT AREAS DOES FASTNET AIR FIBER COVER?

Accepted Answer

We cover the following areas; Katani, Mlolongo, Kitengela, Utawala, Joska, Kamulu, Lukenya, Syokimau and parts of Embakasi with more areas coming soon

Question 8

DO YOU CHARGE AN INSTALLATION FEE?

Accepted Answer

Yes we do. On wireless we charge a one off installation fee of Ksh 8000 plus your subscription amount. 
On fiber we charge a one off installation fee of Ksh 2500 plus your subscription amount.